FAQs
Answers to the questions our customer care team hears most. If yours is not here, send it over and we will reply within 24 hours.
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Common questions
Every plant leaves our nursery hand wrapped in recycled packaging, potted in the grower pot it was raised in. Most orders arrive within three business days.
Add a gift note at checkout and we will leave the price off the packing slip. We can also ship straight to the recipient.
Not right away. Every plant ships in a pot it can happily live in for another season, so repot only once roots start to show through the drainage holes.
Each order comes with a care card, and our team answers care questions by email for as long as you own the plant.
Send us a photo of the leaves and the soil. We will talk you through light, watering and feeding, and replace the plant if it cannot be saved.
Orders and delivery
Standard delivery costs €4.95. Orders over €50 qualify for free standard shipping. Any available express delivery options and their costs will be shown at checkout.
If your order has not yet been dispatched, we may still be able to make changes. Contact our customer care team as soon as possible and we’ll do our best to help.
You will get a tracking link by email as soon as the parcel leaves our nursery. Signed in customers can also follow it from their account.
We’re sorry to hear that. Please contact our customer care team within 7 days of receiving your order and include your order number and a photo of the damaged item. We’ll arrange a replacement or another suitable solution as quickly as possible.
Returns and refunds
Plants can be returned within 14 days of delivery as long as they are healthy and in their original pot. Pots and tools have a 30 day window.
Reply to your order confirmation with the item you want to send back. We will email a prepaid label and collection instructions.
Refunds are issued to the original payment method within three business days of the return arriving back with us.